POSITION SUMMARY:

Under limited supervision provides and documents intermittent therapeutic, palliative, end of life skilled services in the patient’s place of residence.  Patient problems range from simple to very complex. Provides services when ordered by a physician and in accordance with the Medicare Conditions of Participation, California Hospice Standards, standards of The Joint Commission and accepted standards of nursing practice and LMVNA Policies and Procedures.

EDUCATION:

• Current state of California RN license and graduate from accredited nursing school; BSN preferred.
• Current CPR certification.

EXPERIENCE:

• Provides skilled nursing care as required by the plan of care for the patient.

ESSENTIAL JOB FUNCTIONS:

• Conducts and documents the nursing component of the comprehensive assessment on admission, recertification (90, 60 days) and/or when the patient’s condition warrants.
• Determines program eligibility, needed services and verifies payer sources.
• Reviews patient’s medications at every visit, maintains a list of current medications and reconciles the Hospice medication list with medication lists from other providers; e.g. inpatient discharge.
• Collaborates with the interdisciplinary care group (IDG) in developing and maintaining an individualized patient centered plan of care. Evaluates the patient’s response to care, updates the care plan and makes referrals to internal and external resources to meet patient’s needs.
• Develops and implements an individualized teaching plan for the patient and family/ caregiver with a goal of assisting the patient and family in reaching a safe and comfortable death in accordance with the patient’s wishes.
• Timely obtains physician orders for necessary care and services.
• Case manages assigned patients ensuring continuity of care and efficient and effective utilization of resources to ensure patient goals and desired outcomes are met.
• Communicates timely and effectively with physicians, Case Managers, Patient Care Coordinator(s), Senior Case Manager(s), Director(s), and appropriate members of the IDG regarding changes in the patient’s condition, plan of care, needs and goals.
• Ensures clinical documentation is complete, accurate, professional and submitted to LMVNA within 48 hours of the visit, patient/family or interdisciplinary care team interaction.
• Presents assigned patients at weekly care conferences.
• Proactively ensures patients have correct supplies.
• Supervises LVNs and CHHAs. Ensures a current CHHA plan of care is on record and available to the CHHA.  Makes CHHA supervisory visits at least every two weeks.
• Ensures that all required notices are provided to the patient or patient’s legal representative timely and in compliance with regulations.
• In collaboration with designated office staff ensures prior authorization requests are completed in accordance with policy.
• Monitors case communication follow up notes, e-mail and mailbox and takes appropriate action in a timely fashion.
• Meets or exceeds LMVNA productivity expectations.
• Works weekends and holiday rotations as assigned.
• Accurately and timely records and reports hours worked as required by state regulations.
• Identifies health and safety risks and implements risk reduction strategies for self and others according to LMVNA policy and procedure.
• Actively participates in quality improvement, in-services and other activities as requested or required.
• May serve as Preceptor to RNs and/or LVNs.
• Acts as a role model within and outside the agency.
• Maintains a positive and respectful professional attitude.
• Communicates regularly with Director(s) about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Performs other related duties as assigned.

POSITION SUMMARY:

Under limited supervision provides and documents intermittent therapeutic, restorative skilled services in the patient’s place of residence. Patient problems range from simple to very complex. Provides services when ordered by a physician and in accordance with accreditation guidelines, Federal and State Rules and Regulations, accepted standards of nursing practice and LMVNA Policies and Procedures.

EDUCATION:

• Current State of California RN license.
• Current CPR certification.

EXPERIENCE:

• One year prior professional nursing.

ESSENTIAL JOB FUNCTIONS:

• Conducts and documents comprehensive nursing assessments.
• Accurately collects required data (OASIS) as part of the assessment at Start of Care (SOC), Resumption of Care (ROC), transfer, discharge, when there is a significant change in the patient’s condition and every sixty days.
• Determines program eligibility, needed services, and verifies payer sources.
• Reviews patient’s medications at every visit, maintains a list of current medications and reconciles the Home Health medication list with medication lists from other providers; e.g. inpatient discharge.
• Develops and maintains an individualized patient centered plan of care using critical thinking skills. Evaluates the patient’s response to care, updates the care plan and makes referrals to internal and external resources to meet patient’s needs.
• Develops and implements an individualized teaching plan for the patient and family/ caregiver with a goal of assisting the patient in reaching the highest level of independence possible.
• Timely obtains physician orders for necessary care and services.
• Case manages assigned patients ensuring continuity of care and efficient and effective utilization of resources to ensure patient goals and desired outcomes are met.
• Communicates timely and effectively with physicians, Case Managers, Directors, Supervisors and appropriate members of the interdisciplinary team regarding changes in the patient’s condition, plan of care, needs and goals
• Ensures clinical documentation is complete, accurate, professional and submitted to LMVNA within 48 hours of the visit, patient/family or interdisciplinary care team interaction.
• Presents assigned patients at weekly care conferences.
• Proactively ensures patients have correct supplies.
• Supervises LVNs and CHHAs. Ensures a current CHHA plan of care is on record and available to the CHHA.  Makes CHHA supervisory visits at least every two weeks.
• Ensures that all required notices are provided to the patient or patient’s legal representative timely and in compliance with regulations. These include, but are not limited to: Home Health Advance Benefit Notices (HHABN) and Notices of Medicare Non-Coverage (NOMNC).
• In collaboration with Team Coordinators ensures prior authorizations and TARs are completed in accordance with policy
• Monitors case communication follow up notes, e-mail and mailbox and takes appropriate action in a timely fashion.
• Meets or exceeds LMVNA productivity expectations.
• Works weekends and holiday rotations as assigned.
• Accurately and timely records and reports hours worked as required by state regulations.
• Identifies health and safety risks and implements risk reduction strategies for self and others according to LMVNA policy and procedure.
• Actively participates in quality improvement, in-services and other activities as requested or required.
• May serve as Preceptor to RNs and/or LVNs.
• Acts as a role model within and outside the agency.
• Maintains a positive and respectful professional attitude.
• Communicates regularly with supervisor about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Performs other duties as assigned and complies with all policies of the organization

POSITION SUMMARY:

This position is responsible for the assessment, continuity of treatment, and instructions of home heath care patients who have speech and language disorders, hearing loss, dysphagia and/or cognitive dysfunction in accordance with accreditation requirements, Title 22 licensure regulations and the organization’s policies and procedures.

EDUCATION:

• Accredited school of speech therapy, license in California, one-year clinical fellowship.
• Maintains certificate of clinical completion from American Speech Hearing and Language Association (ASHA).

EXPERIENCE:

• One year successful experience, one year in community/public health setting or home health preferred.

ESSENTIAL JOB FUNCTIONS:

• May act as patient case manager.
• Performs speech/language/cognition assessment and treatment as prescribed by the physician and in accordance with LMVNA procedure manual and reviews and revises the treatment plan as indicated.
• Instructs, supervises, monitors, and progresses clients in techniques and exercises to improve independence in function and intelligibility.
• Instructs family members, caregivers and LMVNA personnel involving them in the treatment process to assist the patient.
• Communicates with the patient’s physician on a regular basis to keep him/her apprised of the patient’s plan of care, responses and status and ensures physicians’ orders are followed.
• Communicates, coordinates and consults with other interdisciplinary team members regarding the patient’s plan of care, responses and status, including case conferences and HHA supervision.
• Demonstrates understanding of LMVNA and third party payor or treatment guidelines and documentation required for payment.
• Instructs agency personnel as needed.
• Attends case conference meetings and prepares clinical and progress notes as required, submitting documentation in a timely manner.
• Participates in the Quality Improvement process as assigned.
• Participate in the process to maintain good customer internal and external customer satisfaction.
• Responsible for maintaining integrity of the medical record for each patient whose care they are managing.
• Legibly documents skilled care and other patient-related forms accurately, timely and appropriately for reimbursement and compliance mandates.
• Maintains a positive and respectful attitude.
• Performs other related duties as assigned by supervisor.

POSITION SUMMARY:

The Home Care Aide is responsible for providing services to clients at home needing care and assistance during the day and/or night under the direction of Livingston CareGivers policies, protocols and procedures.

QUALIFICATIONS & REQUIREMENTS: 

• Current CPR certification
• CA Home Care Aide Registration ID
• Minimum age of 18 years required
• Good verbal, written and reading skills in English
• Be able to drive yourself to and from your assignments
• Previous experience applicable to position

EDUCATION

• High School Diploma or equivalent
• Current CPR credential

ESSENTIAL JOB FUNCTIONS:

• Assists clients with personal hygiene, physical comfort, nutritional needs, and household activities to ensure a safe and clean environment.
• Communicates effectively and efficiently with the client, family, and/or caregiver regarding client’s needs and the services provided.
• Utilizes techniques of positioning, body mechanics and body alignment.
• Understands rationale and principles related to maintenance of skin integrity and need for infection control.
• Ensures client’s rights, including confidentiality of care.
• Conducts services in a caring, professional and ethical manner at all times.
• Assists with performance of procedures to ensure the physical well being and comfort of the client.
• Responds appropriately to emergencies.
• Participates with office schedulers and the Livingston CareGivers Director in a plan for client services and scheduled home visits.
• Submits legible, timely and accurate documentation for billing and payroll purposes.
• Able to work independently including prioritizing schedule of visits with minimum supervision.
• Must be able to work weekend requirements and variable shifts as needed.
• Must be dependable and able to report to assignments on time.
• Communicates in a timely manner with office staff regarding delayed arrivals or absences from assignments.
• Maintains a positive, respectful and professional attitude.
• Participates in process to maintain internal and external customer satisfaction.
• Performs all tasks according to policies regarding Infection Control and Universal Precautions.
• Performs other duties as assigned.

POSITION SUMMARY:

Under limited supervision provides and documents intermittent therapeutic, palliative, end of life skilled services in the patient’s place of residence.  Patient problems range from simple to very complex.   Provides services when ordered by a physician and in accordance with the Medicare Conditions of Participation, California Hospice Standards, standards of The Joint Commission and accepted standards of nursing practice and LMVNA Policies and Procedures.

EDUCATION:

• Current state of California RN license and graduate from accredited nursing school; BSN preferred.
• Current CPR certification.

EXPERIENCE:

• One year prior professional nursing.

ESSENTIAL JOB FUNCTIONS:

• Provides hospice “on call” services starting Friday at 5:00 p.m. until Monday at 8:00 a.m. Makes both scheduled and unscheduled visits to patients during that time.
• Conducts and documents the nursing component of the comprehensive assessment on admission, recertification (90, 60 days) and/or when the patient’s condition warrants.
• Determines program eligibility, needed services and verifies payer sources.
• Collaborates with the interdisciplinary care group (IDG) in developing and maintaining an individualized patient centered plan of care. Evaluates the patient’s response to care, updates the care plan and makes referrals to internal and external resources to meet patient’s needs.
• Develops and implements an individualized teaching plan for the patient and family/caregiver with a goal of assisting the patient and family in reaching a safe and comfortable death in accordance with the patient’s wishes.
• Timely obtains physician orders for necessary care and services.
• Communicates timely and effectively with physicians, Case Managers, Patient Care Coordinator(s), Senior Case Manager(s), Director(s), and appropriate members of the IDG regarding changes in the patient’s condition, plan of care, needs and goals.
• Ensures clinical documentation is complete, accurate, professional, and submitted to LMVNA within 48 hours of the visit, patient/family or interdisciplinary care team interaction.
• Proactively ensures patients have correct supplies.
• Ensures that all required notices are provided to the patient or patient’s legal representative timely and in compliance with regulations.
• In collaboration with designated office staff ensures prior authorization requests are completed in accordance with policy.
• Monitors case communication follow up notes, e-mail and mailbox and takes appropriate action in a timely fashion.
• Meets or exceeds LMVNA productivity expectations.
• Accurately and timely records and reports hours worked as required by the state regulations.
• Identifies health and safety risks and implements risk reduction strategies for self and others according to LMVNA policy and procedure.
• Actively participates in quality improvement, in-services and other activities as requested or required.
• May serve as Preceptor to RN’s and/or LVNs.
• Acts as a role model within and outside the agency.
• Maintains a positive and respectful professional attitude.
• Communicates regularly with Director(s) about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Performs other related duties as assigned.

POSITION SUMMARY:

Under limited supervision provides and documents intermittent therapeutic, restorative skilled services in the patient’s place of residence. Patient problems range from simple to very complex. Provides services when ordered by a physician and in accordance with accreditation guidelines, Federal and State Rules and Regulations, accepted standards of nursing practice and LMVNA Policies and Procedures.

EDUCATION:

• Current State of California RN license.
• Current CPR certification.

EXPERIENCE:

• One year prior professional nursing.

ESSENTIAL JOB FUNCTIONS:

• Conducts and documents comprehensive nursing assessments.
• Accurately collects required data (OASIS) as part of the assessment at Start of Care (SOC), Resumption of Care (ROC), transfer, discharge, when there is a significant change in the patient’s condition and every sixty days.
• Determines program eligibility, needed services, and verifies payer sources.
• Reviews patient’s medications at every visit, maintains a list of current medications and reconciles the Home Health medication list with medication lists from other providers; e.g. inpatient discharge.
• Develops and maintains an individualized patient centered plan of care using critical thinking skills. Evaluates the patient’s response to care, updates the care plan and makes referrals to internal and external resources to meet patient’s needs.
• Develops and implements an individualized teaching plan for the patient and family/ caregiver with a goal of assisting the patient in reaching the highest level of independence possible.
• Timely obtains physician orders for necessary care and services.
• Case manages assigned patients ensuring continuity of care and efficient and effective utilization of resources to ensure patient goals and desired outcomes are met.
• Communicates timely and effectively with physicians, Case Managers, Directors, Supervisors and appropriate members of the interdisciplinary team regarding changes in the patient’s condition, plan of care, needs and goals
• Ensures clinical documentation is complete, accurate, professional and submitted to LMVNA within 48 hours of the visit, patient/family or interdisciplinary care team interaction.
• Presents assigned patients at weekly care conferences.
• Proactively ensures patients have correct supplies.
• Supervises LVNs and CHHAs. Ensures a current CHHA plan of care is on record and available to the CHHA.  Makes CHHA supervisory visits at least every two weeks.
• Ensures that all required notices are provided to the patient or patient’s legal representative timely and in compliance with regulations. These include, but are not limited to: Home Health Advance Benefit Notices (HHABN) and Notices of Medicare Non-Coverage (NOMNC).
• In collaboration with Team Coordinators ensures prior authorizations and TARs are completed in accordance with policy
• Monitors case communication follow up notes, e-mail and mailbox and takes appropriate action in a timely fashion.
• Meets or exceeds LMVNA productivity expectations.
• Works weekends and holiday rotations as assigned.
• Accurately and timely records and reports hours worked as required by state regulations.
• Identifies health and safety risks and implements risk reduction strategies for self and others according to LMVNA policy and procedure.
• Actively participates in quality improvement, in-services and other activities as requested or required.
• May serve as Preceptor to RNs and/or LVNs.
• Acts as a role model within and outside the agency.
• Maintains a positive and respectful professional attitude.
• Communicates regularly with supervisor about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Performs other duties as assigned and complies with all policies of the organization

POSITION SUMMARY:

This position provides skilled nursing care to patients at home in accordance with state licensure requirements, Joint Commission guidelines, Title 22 regulations, nursing protocol and the organization’s policies and procedures.

QUALIFICATIONS & REQUIREMENTS:

• Current California LVN license and graduation from an accredited nursing school.
• Current CPR certification.
• One year of home health and/or acute care experience required.

ESSENTIAL JOB FUNCTIONS:

• Provides skilled nursing care as required by the plan of care for the patient.
• Prepares clinical notes and progress notes as required, and submits documentation within 48 hours.
• Documents skilled nursing care appropriate for billing and is aware of reimbursement issues.
• Attends and participates in interdisciplinary team meetings.
• Informs the nursing supervisor, physician and other interdisciplinary team members of changes in the patient’s condition and needs.
• Provides education and information to the patient and family in meeting nursing and related needs.
• Participates in educational programs to maintain skills and knowledge of current nursing practices; in case conference meetings to provide continuity of patient care; and in weekend work as needed.
• Performs other related duties as assigned.

POSITION SUMMARY:

This position provides skilled nursing care to patients at home in accordance with state licensure requirements, JCAHO guidelines, Title 22 licensure regulations, nursing protocol and the organization’s policies and procedures.

QUALIFICATIONS & REQUIREMENTS:

• Current California LVN license and graduation from an accredited nursing school.
• Current CPR certification.
• One year of home health and/or acute care experience required.

ESSENTIAL JOB FUNCTIONS:

• Provides skilled nursing care as required by the plan of care for the patient.
• Prepares clinical notes and progress notes as required and submits documentation within 48 hours.
• Documents skilled nursing care appropriate for billing and is aware of reimbursement issues.
• Attends team case conference meetings.
• Informs the case manager nursing supervisor, physician and other interdisciplinary team members of changes in the patient’s condition and needs
• Provides education and information to the patient and family in meeting nursing and related needs.
• Participates in educational programs to maintain skills and knowledge of current nursing practices; in case conference meetings to provide continuity of patient care; and in weekend work as needed.
• Performs other related duties as assigned

POSITION SUMMARY:

This position works with the Certified Wound Ostomy Continence Nurse Specialist II providing consultation to clinical staff regarding wound management and ostomy care regarding patients on care with home health and hospice.  This person acts as a consultant in a hospital setting in accordance with state licensure requirements, accreditation guidelines, Title 22 regulations, and the organization’s policies and procedures.

EDUCATION:

• Certificate in Enterostomal Therapy from an accredited school of Enterostomal Therapy or CWON Certification Board.
• Current CPR.

REQUIREMENTS:

• Current RN license for the state of California.
• Two years experience in home healthcare or acute care in this specialty.

ESSENTIAL JOB FUNCTIONS:

• Manages Wound Advisor, verifies that each wound type and protocols are appropriate and current. Initiates revisions to plan of treatment as necessary.
• Using Wound Advisor, a software program that allows photographs of patients’ wounds to be uploaded to the e-record, is able to provide consultation to clinicians and physicians regarding wound care.
• Manages Wound Advisor protocols and makes changes as appropriate.
• Mentors staff in use of Wound Advisor.
• Provides educational classes for the staff as needed in coordination with the Director of Education.
• Provides education and instruction to patients and their families.
• Participates and instructs in specialty related inservices for the organization and external professional organizations/associations as appropriate/required.
• Participates in QI process related to specialty services.
• Demonstrates knowledge of OASIS documents, performs OASIS visits as needed on appropriate patients (ostomy or difficult wounds).
• Interacts with insurance coordinator and DME provides as appropriate.
• Acts as a liaison for the agency with hospitals and other referral sources and provides them with specialty (CWON) information and instruction.
• In collaboration with Team Coordinators and Case Manager ensures prior authorizations are completed in accordance with policy.
• Proactively ensures patients have correct supplies.
• Attends and participates in weekly case conferences.
• Identifies health and safety risks and implements risk reduction strategies for self and others according to organization’s policies and procedures.
• Communicates regularly with supervisor about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Monitors case communication follow up notes, e-mail and mailbox and takes appropriate action in a timely fashion.
• Accurately and timely records and reports hours worked as required by state regulations.
• Demonstrates assertiveness, leadership and good interpersonal skills with physicians and clinicians. Maintains good internal and external customer satisfaction.
• Maintains a positive and respectful professional attitude.
• Acts as a positive role model within and outside the agency.
• Performs other related duties as assigned.

POSITION SUMMARY:

This position is responsible for assessment, continuity of treatment and instruction of home health care patients to detect, assess, prevent, correct, alleviate and limit physical disability, movement, dysfunction, bodily malfunction and pain from injury, disease and any other bodily conditions in accordance with accreditation requirements, Title 22, licensure regulations and the organization’s policies and procedures.

EDUCATION:

• Current CA Physical Therapist license
• Current CPR certification.

EXPERIENCE:

• One year successful experience with one year of experience in home health preferred.

ESSENTIAL JOB FUNCTIONS:

• May act as patient case manager.
• Accurately collects required data (OASIS) as part of the assessment at Start of Care (SOC), Resumption of Care (ROC), transfer, discharge, when there is a significant change in the patient’s condition and every sixty days.
• Determines program eligibility, needed services, and verifies payer sources.
• Reviews patient’s medications at every visit, maintains a list of current medications and reconciles the Home Health medication list with medication lists from other providers; e.g. inpatient discharge.
• Performs physical therapy assessment and treatment as prescribed by the referring physician and in accordance with the LMVNA procedure manual and reviews treatment plan as indicated.
• Develops and maintains an individualized patient centered plan of care using critical thinking skills. Evaluates the patient’s response to care, updates the care plan and makes referrals to internal and external resources to meet patient’s needs.
• Communicates with the patient’s physician on a regular basis to keep him/her apprised of the patient’s plan of care, responses and status and ensures physicians’ orders are followed.
• Communicates, coordinates and consults with other interdisciplinary team members regarding the patient’s plan of care and status, including case conferences and HHA supervision.
• Develops and implements an individualized teaching plan for the patient and family/caregiver with a goal of assisting the patient in reaching the highest level of independence possible.
• Instructs agency personnel as needed.
• Attends case conference meetings and prepares clinical and progress notes as required, submitting documentation within 24 hours.
• Participates in the Quality Improvement process as assigned.
• Understands and adheres to all licensing and certification regulations pertinent to job.
• Participates in a process to maintain good internal and external customer satisfaction.
• Meets daily average productivity standard set by LMVNA (if full-time employee).
• Rotates on-call for weekends and holidays as assigned.
• Responsible for maintaining integrity of the medical record for each patient whose care they are managing.
• Legibly documents skilled care and other patient-related forms, accurately, timely and appropriately for reimbursement, regulatory and compliance mandates.
• Performs other related duties as assigned by supervisor.

POSITION SUMMARY:

This position assists in directing all aspects of the organization’s Hospice patient care services, which includes, but is not limited to, nursing, specialty nursing, social work, home health aide/hospice aide, chaplains, volunteer coordinator, bereavement counselors and Music Therapists. This position interacts with the Compliance Officer, Quality Improvement Director, external community entities, and regulatory agencies to ensure compliance with licensing and accreditation requirements – Medicare Conditions of Participation, California Hospice Standards as well as maintains LMVNA’S policies and procedures in accordance with regulations and quality standards of patient care and support processes.

EDUCATION:

• Preferred BSN with PHN.
• Preferred Certification in Hospice and Palliative Care.
• Current State of California RN license.
• Current CPR

EXPERIENCE:

• A Registered Nurse with a bachelor or higher degree in nursing or other health related field with three years of experience within the last five years in a home health/hospice agency, primary care clinic or health facility, at least one year of which was in a supervisory or administrative capacity; or
• A Registered Nurse with four years experience within the last five years in a home health/hospice agency, primary care clinic or health facility, at least one year of which was in a supervisory or administrative capacity.
• Current and demonstrated knowledge of Medicare, Medi-Cal, California Hospice Standards and the Joint Commission and available standards of practice.

ESSENTIAL JOB FUNCTIONS:

• Interacts with Director of Patient Care Services-Hospice, Patient Care Coordinators, Volunteer and Bereavement Coordinator, Chaplains and Music Therapists to oversee delivery of patient services and compliance with agency policy and all applicable regulations.
• Takes primary responsibility for planning and implementation of the Quality Assurance Process Improvement Program in coordination with the Compliance Officer and Quality Improvement Director.
• Supervises the work of the Quality Data Analyst and other staff involved in the QAPI Program.
• Interacts and assists with the development and implementation of standards and quality improvement mechanisms that assure safe and quality service to patients and their families.
• Oversees the maintenance of medical records assuring accuracy, completeness and compliance with licensing regulations, certifications standards, legal and ethical standards.
• Participates in studies, analyses and research projects relating to the organization’s services as applicable.
• Participates in process to achieve, maintain and improve internal and external customer satisfaction.
• Assists in developing projections and necessary ongoing changes to the budget process in conjunction with the Finance Department and the Strategic Plan regarding staffing and clinical service.
• Demonstrates sound, effective judgment problem solving issues and ownership for their resolution.
• Assists in orientation and ongoing education to ensure adequate qualified staff to meet patient care needs and cooperates and collaborates with DOPCS-Hospice in planning, recruiting and hiring efforts.
• Ensures that customer needs are identified and met productively and positively.
• Manages departmental operations within budgetary constraints.
• Effectively uses interpersonal skills for building and developing positive relationships.
• Assumes responsibility for department administration in the absence of the DOPCS-Hospice.
• Able to express ideas well in oral as well as written communication.
• Maintains a positive, professional and respectful attitude.
• Performs other related duties as assigned.